Privacy Policy

At Multicare Providers, we are committed to protecting the privacy and personal information of our NDIS and aged care customers. Our privacy policy outlines how we collect, use, disclose, and safeguard your information. Here’s how we can help you understand and ensure your privacy:

Collection of Personal Information

• Types of Information Collected: We collect various types of personal information, including your name, address, contact details, health information, and other details relevant to providing our services.
• Purpose of Collection: The information we collect is used to provide you with the best possible care and support, ensuring that we understand and meet your individual needs.

Use and Disclosure of Personal Information

• Use of Information: We use your personal information to develop personalized care plans, coordinate services, and communicate with you about your care. This ensures you receive the most effective and tailored support.
• Disclosure of Information: We may disclose your information to healthcare providers, service coordinators, and other relevant parties involved in your care. This is done with your consent and only when necessary to provide comprehensive and coordinated services.

Safeguarding Your Information

• Data Security: We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure storage systems, encryption, and regular security audits.
• Access and Correction: You have the right to access your personal information and request corrections if there are any inaccuracies. We are committed to ensuring that your information is accurate and up-to-date.

Your Rights and Choices

• Consent: We respect your right to provide or withdraw consent for the collection, use, and disclosure of your personal information. Your consent is obtained in accordance with applicable laws and regulations.
• Privacy Inquiries and Complaints: If you have any questions or concerns about our privacy practices, or if you wish to make a complaint, you can contact our Privacy Officer. We take all inquiries and complaints seriously and strive to address them promptly and effectively.

At Multicare Providers, we take your privacy seriously and are dedicated to safeguarding your personal information. For more details about our privacy policy or to discuss any concerns, please call us or message us.  We are here to help and ensure your privacy is protected.